MEET J. ARTHUR MOORE
May 31, 10: 30 A.M. Mom’s Choice
he battle at Shiloh. He has
o go to the war and kill the
ot as simple as he thinks.
Campaign of 1862 with
neral Patrick Cleburne, he
a under Brigadeer General
ville Friendship with an
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if publishers really engaged in that and gave libraries a better experience,
what could they do with that?” Jankowski began, arguing that creating a
better user experience for library users was the most important task at
hand. “I think we’re all kidding ourselves if we think we’re going to become
retailers,” he said, referring to efforts to embed buy buttons in library cata-
logues. “I think that [retail] war is already being fought by companies a lot
bigger than those of us at this table.”
Jankowski said it was imperative for libraries and publishers not to be
adversarial, but to work together to leverage technology “the way technol-
ogy is supposed to be leveraged,” instead of putting “artificial restrictions”
on the e-lending process. He railed against the idea of adding “friction” to
the library experience, instead arguing there was already too much friction
in the library space. To compete and stay relevant in a world where Amazon
has already set consumer expectations, libraries and publishers need to
offer a better experience than the current model, he argued.
“I think the one user, one copy model has already pissed off so many card-
holders that they’re never coming back because they are so frustrated,” he
said, causing librarians in the room to break out in applause.
Jankowski also aimed his pitch at the publishers in the room. “I think that
working together with libraries and giving patrons a better user experience
is going to help create a hedge against some big retailers,” he said.
“Libraries don’t want to squeeze you and leverage you for margins.
Librarians are reasonable people, and libraries are willing to pay a decent
amount of money for a better experience.” —Andrew Albanese
The Library as Retailer continued from page 10 “I think that [retail] war is already being
fought by companies a lot bigger than
those of us at this table.”